How to enable a Jira transition only for Service-Flow integration
In JIRA workflows possible transitions are often quite strictly defined and restricted for users. For example issues can be resolved only from certain statuses. Sometimes there is need to override these restrictions for updates coming through Service-Flow integration. If the ticket is resolved in the other integration end point, it might be desired to resolve the issue also in JIRA regardless of the current status.
This can be accomplished by adding a new transition which allows change to Resolved status from any other status. The new transition can be allowed only for the user used by Service-Flow integration.
There are several ways to achieve the same end result. Below are steps for one possibility.
1. Create a new user Group in JIRA. Name it for example
2. Add the user used by Service-Flow integration to the Group
3. Create a transition into the workflow that allows change to status
4. Navigate to "Conditions" for the transition.
5. Add a
User is in a Group condition and select
integration-users Group for it.
6. Publish the Workflow draft.
Now only users in the
integration-users will see and be able to transition Issue from any status to
Resolved while other users see and can execute only the other transition from
In Progress to
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