Creating BMC Remedy mappings

Out-Of-The-Box values for remedy


Impact

Value

1-Extensive/Widespread
2-Significant/Large
3-Moderate/Limited
4-Minor/Localized


Urgency

Value

1-Critical
2-High
3-Medium
4-Low


Priority

Value

Critical

High

Medium
Low


Example json for BMC → ServiceNow

{
  "name" : "UPDATE - BMC to SNC",
  "sourceSystemId" : "bmc",
  "sourceEntityType" : "event",
  "targetSystemId" : "servicenow",
  "targetEntityType" : "incident",
  "action" : "ROUTE",
  "mappings" : [
    {
      "type" : "Copy",
      "sourceAttribute" : "CaseRequestID",
      "targetAttribute" : "correlation_id"
    },
    {
      "type" : "Copy",
      "sourceAttribute" : "CustomerCaseRequestID",
      "targetAttribute" : "number"
    },
    {
      "type" : "Copy",
      "sourceAttribute" : "summary",
      "targetAttribute" : "short_description"
    },
    {
      "type" : "Translate",
      "sourceAttribute" : "MessagePayload.Priority",
      "targetAttribute" : "priority",
      "translationTable" : [
        {
          "source" : "Critical",
          "target" : "1"
        },
        {
          "source" : "High",
          "target" : "2"
        },
        {
          "source" : "Medium",
          "target" : "3"
        },
        {
          "source" : "Low",
          "target" : "4"
        }
      ]
    },    
    {
      "type" : "TableTranslate",
      "sourceAttributes" : [
        "Urgency"
      ],
      "targetAttributes" : [
        "urgency"
      ],
      "translationTable" : [
        {
          "source" : [
            {
              "value" : "1-Critical"
            }
          ],
          "target" : [
            {
              "value" : "1"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "2-High"
            }
          ],
          "target" : [
            {
              "value" : "2"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "3-Medium"
            }
          ],
          "target" : [
            {
              "value" : "3"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "4-Low"
            }
          ],
          "target" : [
            {
              "value" : "3"
            }
          ]
        }
      ]
    },
    {
      "type" : "TableTranslate",
      "sourceAttributes" : [
        "Impact"
      ],
      "targetAttributes" : [
        "impact"
      ],
      "translationTable" : [
        {
          "source" : [
            {
              "value" : "1-Extensive/Widespread"
            }
          ],
          "target" : [
            {
              "value" : "1"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "2-Significant/Large"
            }
          ],
          "target" : [
            {
              "value" : "2"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "3-Moderate/Limited"
            }
          ],
          "target" : [
            {
              "value" : "3"
            }
          ]
        },
        {
          "source" : [
            {
              "value" : "4-Minor/Localized"
            }
          ],
          "target" : [
            {
              "value" : "3"
            }
          ]
        }
      ]
    }
  ],
  "attachmentMapping" : {
    "extensionBlacklist" : [ ],
    "filterFilesWithoutExtension" : false
  }
}